Customer Service

Shipping & Delivery

– We have over 40 years of experience in the Taxidermy Industry. We pack all of our item with a commitment to safe transit so your item arrives in perfect condition. We have very innovated ways to package and secure our taxidermy products in boxes & crates to insure they arrive to you in the exact conditon they left our store. In addition, all items are fully insured against damage or theft.- The carrier we choose for each shipment depends on a number of factors including size and dimensions. Small and medium packages will often ship via Standard Shipment and large crates will be shipped via Freight Carriers. You can determine which method your item will be shipped by in the shipping tab section of each product page.

Privacy & Security

We keep your information secure & private and will never sell or share your personal information with anyone other than parties directly responsible in completing your order (such as UPS, FedEx, USPS, etc).

Returns & Replacements

We guarantee your 100% Satisfaction with our 14 Day Money-Back or Exchange Guarantee.

– 14 days to decide if the item you purchased is right for you.

– If a return is made, the buyer is responsible for return shipping costs to our store.

– The buyer can request a money-back refund or exchange the item for something different.

– The full purchase price will be refunded if the buyer chooses a full refund.

– The full purchase price of the item will be applied toward an exchange.

– The Taxidermy Store will pay for return shipping, packing and insurance in the event of an exchange.

– Contact us before shipping any item back. We may be able to help resolve a problem or help with packaging plans.

Ordering

Place the items you wish to purchase in your ‘Shopping Cart’. A link to your cart can be found at all times as an icon at the top right corner of the website. When you have finished making your selections, you can proceed to Checkout. During the checkout process, you will be prompted to provide payment, billing and shipping information. When you have finished providing all the information you can Submit your order.

Payment & Pricing

We accept most major credit cards for payment. Pricing for each item can be seen in both the catalog and on the product detail pages. When an item says “archived”, it has already been sold and no longer contains pricing information. If the client has customized credentials set up by our store, they will see their custom pricing for each product.

Special Pricing & Discounts

We offer special discounts for loyal, repeat-customers. We also have special programs and pricing set up for interior decorators and retail stores. Contact us directly to learn more about these opportunities.

Viewing Orders

You can view your past and present orders by selecting ‘My Account’ in the top header and choosing ‘My Orders” from the menu to the left.

Updating Account Information

You can update your account information by selecting ‘My Account’ in the top header and choosing from the selections from the menu to the left.